Please see below for contact information based on the standard solutions listed on our SSP Templates. Other tools, services, and methods can be used to comply with the NIST 800-171 requirements, but the use of these solutions can make the process far easier.
Control Solution Contacts
Solution |
Control Family |
Information/Contact |
| BlueJeans | System and Communications Protection | GT Specific Support: Service-Now General Support: https://support.bluejeans.com/contact |
| Box | Various | Service-Now |
| Central Endpoint Management | Access Control | Site: https://endpoint.oit.gatech.edu Support: Service-Now |
| CUI Training | Awareness and Training | ask@security.gatech.edu |
| DropBox* | Various | GT Specific Support: Service-Now General Support: https://www.dropbox.com/help |
| DUO | Identification and Authentication | Service-Now |
| FireEye HX | Various | Service-Now |
| GitHub-2FA (github-2fa.gatech.edu) |
Various | Service-Now |
| GT VPN | Various | Service-Now |
| GT Wi-Fi | Access Control | Service-Now |
| JAMF | Various | Site: https://endpoint.oit.gatech.edu Support: Service-Now |
| LastPass | Identification and Authentication | Service-Now |
| LMaaS (Log Management as a Service) | Various | Service-Now |
| Office 365 | Various | Service-Now |
| Palo Alto | Various | Changes: Fw.noc.gatech.edu ticketing system Issues: Service-Now |
| Qualys | Various | Service-Now |
| Salt Stack | Various | Site: https://endpoint.oit.gatech.edu Support: Service-Now |
| SCCM | Various | Site: https://endpoint.oit.gatech.edu Support: Service-Now |
| Thycotic | Identification and Authentication | Service-Now |
* ITAR, EAR, CUI, and CDI may be placed in Dropbox if encrypted. More information here
Note: Solution contacts reflect the time at which they were uploaded, and are subject to change if/when the contact changes.