Information for IT Support

Please see below for contact information based on the standard solutions listed on our SSP Templates. Other tools, services, and methods can be used to comply with the NIST 800-171 requirements, but the use of these solutions can make the process far easier.

Control Solution Contacts



Control Family


BlueJeans System and Communications Protection GT Specific Support: Service-Now
General Support:
Box Various Service-Now
Central Endpoint Management Access Control Site:
Support: Service-Now
CUI Training Awareness and Training
DropBox* Various GT Specific Support: Service-Now
General Support:
DUO Identification and Authentication Service-Now
FireEye HX Various Service-Now
Various Service-Now
GT VPN Various Service-Now
GT Wi-Fi Access Control Service-Now
JAMF Various Site:
Support: Service-Now
LastPass Identification and Authentication Service-Now
LMaaS (Log Management as a Service) Various Service-Now
Office 365 Various Service-Now
Palo Alto Various Changes: ticketing system
Issues: Service-Now
Qualys Various Service-Now
Salt Stack Various Site:
Support: Service-Now
SCCM Various Site:
Support: Service-Now
Thycotic Identification and Authentication Service-Now

* ITAR, EAR, CUI, and CDI may be placed in Dropbox if encrypted. More information here

Note: Solution contacts reflect the time at which they were uploaded, and are subject to change if/when the contact changes.